Customer Privacy Notice
This Privacy Notice explains how we handle your personal information, what to expect from us, and how we comply with data protection laws. Canary Roofing is a subsidiary of Canaries Group Limited, and we have a joint controller relationship with Canaries Group Limited for these purposes.
Contact Information
- Mail: Hardwick House, 2 Agricultural Hall Plain, Norwich, NR1 3FS, GB
- Phone: 01603 336132
- Email: [info@canaryroofing.co.uk](info@canaryroofing.co.uk)
What Information We Collect, Use, and Why
We collect and use personal information to provide our services and products, facilitate communication, and enhance customer experience. Here’s a breakdown of the information we handle:
1. Provision of Services and Goods
We collect and use the following personal information to deliver services and products, including shipping and support:
- Names and contact details
- Addresses
- Website usage information (including browsing activity and cookies)
- Records of meetings and decisions
- Feedback (such as compliments or complaints)
2. Customer Accounts and Guarantees
For operating customer accounts and managing warranties:
- Names and contact details
- Addresses
- Payment information (e.g., card and bank details for payments and direct debits)
- Purchase history
- Security information
- Marketing preferences
3. Marketing and Service Updates
For keeping customers informed of updates, promotions, and other marketing activities:
- Names and contact details
- Addresses
- Marketing preferences
- Purchase or viewing history
4. Recruitment Purposes
For recruitment and hiring processes:
- Contact details (name, address, phone, email)
- Date of birth
- National Insurance number
- Proof of identity (e.g., passport, ID)
- Employment history (applications, references, secondary employment)
- Educational background
- Right-to-work documentation
- Criminal background information (as necessary for roles requiring security checks)
- Security clearance details (for roles needing basic or advanced checks)
Lawful Bases for Processing Your Information
Our lawful bases for collecting and processing personal data vary depending on the activity:
1. For Services and Goods:
- Consent
- Contract
- Legal obligation
- Public task
2. For Customer Accounts and Guarantees:
- Consent
- Contract
- Legal obligation
- Public task
3. For Marketing and Service Updates:
- Consent
4. For Recruitment:
- Consent
- Contract
- Legal obligation
- Public task
Sources of Personal Information
We collect personal information directly from individuals.
Retention Period
We retain personal information for a standard period of 12 months, with extensions available upon request.
Sharing Personal Information
We may share your information on our website, social media, or other marketing channels when appropriate.
Your Data Protection Rights
Under data protection law, you have several rights regarding your personal information:
- Right of Access: Request copies of your personal data.
- Right to Rectification: Ask us to correct any inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data in certain situations.
- Right to Restrict Processing: Ask us to limit the processing of your data in specific cases.
- Right to Object: Object to our processing of your data in certain circumstances.
- Right to Data Portability: Request the transfer of your data to another organization, or to you, under specific conditions.
- Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw it at any time.
Requests for data rights are free, and we aim to respond within one month. To make a request, please contact us using the details provided at the top of this notice.
How to Make a Complaint
If you have concerns about our use of your personal information, please reach out to us first using the contact details provided. If you're not satisfied with our response, you have the right to file a complaint with the ICO:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: [www.ico.org.uk/make-a-complaint](https://www.ico.org.uk/make-a-complaint)
This privacy notice helps us ensure transparency and compliance with your data protection rights. Thank you for trusting us with your personal information.